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  • s4nt0ss4nt0s Houston, Texas
    edited November 2013
    So are any of you guys receiving refunds/time extension or he's just ignoring everyone completely? When I talked to Kelvin in the past he seemed like a stand up guy and was excited about providing a good service. 

    I'm not sure what happened but it sucks to see the service being down so frequently. Hopefully he gets it up and running smooth. :(
  • I will wait few more hours in the hope they will fix their problems and if they won't i'l open a paypal claim. This sucks so hard.
    I've opened support tickets, sending emails and msg them on skype without any luck.

    It will be really funny kelvin to come right now saying that it's all our fault or that they had a DDOS attack and their system was off.
  • edited November 2013
    I think what Kelvin could do is credit all users a free month for continued downtimes.

    He always blames the users most times yet I know I never change any settings in mine and he told me using 250 threads was fine for the smallest plan with GSA SER months ago when I asked before signing up.

    Even after my server being down for 2 days and I just started it up, it solves no captchas so I know its not me going over my threads.

    A think a full month credit is due and none of this emailing support for it or putting in some code. Just apply it to all members at once universally. I understand growing pains, but this is a every week deal now.
  • I wouldn't mind keeping it if we could switch between MegaOCR and Spamvilla.

    I have Spamvilla set up in CB to solve. It would be good that if CB notices that Spamvilla is DOWN that it defaults to another recaptha provider like Mega or even a paid service. Kinda like a backup in CB for recaptcha.

    I know sven shouldnt have to code extra functions in for poor providers, but I can see this being useful in other areas too.
  • edited November 2013
    My service is working now. Just got my server backup.
  • here spamvilla service since almost 24 hrs down

    I have all forwarded to antigate for now ((as always) - the end-price is almost the same
    my antigate account shows some US$ 2 for the past 24 hrs
    that includes ALL forwarded spamvilla PLUS all OTHER non-solved captcha by CB
  • It has been more than 24 hours since my spamvilla went down, and I'm now seriously looking at other alternatives.

    How's MegaOCR's recaptcha success rate compared to spamvilla's?

  • seems some switch to MegaOCR but is their recaptcha is better ? Test them about 30 days ago and most recaptcha are false.

    regarding spamvilla, i think kevin should give a good refund on next bill but service is not as bad as some says.
    most time service running fine
  • Thanks clue91...

    >Test them about 30 days ago and most recaptcha are false.

    I believe solving recaptchas doesn't need to be 100% correct. I've seen this in spamvilla. Even though the answers were incorrect/false, they get accepted anyway and the submissions were successful.

    Yes, I agree that when spamvilla works, it's great... but the frequent downtimes (at least twice per month) is really testing my patience, and forcing me to look at alternatives. I've paused my T1 submissions for 24 hours, coz paying for captchas (deathbycaptcha.com) is really too expansive.

  • goonergooner SERLists.com
    @hans51 - How is antigate success rate with recaptcha?
  • spamvilla down, megaocr down, decaptcher down for hours, lol. Antigate, dbc, 9kw.eu and other captcha services are online...
  • still down..and no reply to the support ticket, i was due to renew today, looks like i won't be doing it.
  • @gooner

    good = i AM MORE THAN HAPPY with the overall results
    i.e. most of the time I see in the antigate realtime monitor NO errors
    now and then however they have results like if the ppl were day-dreaming (=totally OFF)

    normally all correct = because human processed = NO machine / SW

    I use antigate since a few months for all left overs from CB

    CURRENTLY (THIS hour) the average price for english language captcha is below 1 US$ per thousand
    (russian language captcha = 2.77 UD$ / 1000)
  • When Spamvilla is down and it just continues failing, is it better to somehow stop the use of it - coz it's trying 6 times (as I put in GSA - I'm actually putting Spamvilla through CB) and i'm wondering if it will somehow affect my ip address or whatever it is if it keeps failing.
  • Looks like it`s up and running now.
  • yes its up and running now, both. NICE!
  • Yup, my server ending 130:8079 is working now.

    Thanks hans51. Definitely going to try out antigate. Currently I'm paying $1.3 - $1.6 per thousand at imagetyperz.
  • edited November 2013
    @Acidut same problem here and I their new customer who NEVER get any welcome since I ordered 4 days ago man. @s4nt0s this Kelvin guy seems to be gone in the hell man. I ordered his service 4 days ago and still pending at the moment. I sent him email which he provided to me via my thread here, it just another time waste. I don't know why he do this. I will wait one more day and I'll open a dispute at Paypal if I still don't get any news from him. Here's the proof :
    image
  • my sever on spamvilla its up and working again
  • Yeah, my day old ticket never got a response, but my server is working so all is well, I suppose.  When it comes to mass-solving of recaptcha, I think that Spamvilla is the only game in town. Otherwise I may not be willing to put up with frequently down servers and 2 day response times to tickets.
  • goonergooner SERLists.com
    @hans51 - Thank you very much for info.
  • Last time the service was down for like 2 weeks I stopped using Spamvilla for a while. I logged in yesterday, paid 2 generated invoices ($100) and its still not working ....

    Kelvin - can u please look into that? It was promised that we are getting extra time after failures during server changes. Now I had to pay for some old invoices (I didnt use SV for like a month), and still its down. 

    Its a great service guys - its really worth it IMHO, but Kelvin, please try to solve those support delays and payments for not working service :)
  • Down again
    :))
  • Mine is up and working. Server IP ending 130:8079...
  • down here - 130:8086
  • My spamvilla is not working again. I will not continue it what so ever how good they can solve the recaptcha because time is money and i cant accept of this kind of not stable service.
  • :x November is the last month i'm use Spam Villa
  • Same for me again one of my plan is down again.
    9 more days to go and i'l be moving away from Spamvilla. Too bad because they had a great service, but then again uptime is very important for me.
  • I m very sorry to my customers and fellow members, admins of GSA i was completely stuck with some serious family issues my mother also passed at 17th Nov she was hospitalized from last month this was the major problem that i am not able to stay online for support , tickets awaiting reply and getting delayed reply from last few weeks due to this, one of our server of use currently is down due to ram upgrade DC estimate next 3-4 hours max after that it will be working fine again i will be available at skype from tomorrow for giving support like before

    Regards
    Kelvin 
  • I hope all be fine with your mother, Kelvin. We`re with you!

    Infact, excuding the upgrade downtime (for which I was discounted in my next bill) and the current interuption, the service is pretty awesome. It relly safe me A LOT of money last 3 months, so I will highly recomend it to the others.

    One question, @Spamvilla - time ago you mentioned that You`re working for text questions integration - any news here? As I`m totaly disapointed with askmebot and canceled my subscription there I`m looking for alternative.
  • Down here as well 130:8187 - way too long for ram update since it stopped working ~4am GMT

    @Kelvin - hire someone to be on support/monitor service. With your customer base that should not be a problem. Otherwise it is messy - a lot of interruptions and time indeed is money.
  • Hire some customer support for christ sakes. lol.
  • Sorry to hear of your mom's passing.

    As I've been saying, your recaptcha service is excellent, when it's working...

    So, put some thought and improve your support and downtime issues, and you'll have less negative comments and more sales...

  • This is a prime example of bad customer service costing your more lost $ than paying a few VAs to do your support.
  • still kelvin is not responding on skype or support ticket. we can understand your situation but you should understand our problems too. we are in business and now your service giving us more headache and problems.
    so please do something about support and down time.
  • @baba for upgrading package you need to login into client area and see knowledgebase article about upgrading the plan
    Regarding the downtime I m back at work and there is nothing down in my end always see knowledgebase articles for common to do's
  • Spamvilla you can reply here but not our support tickets. why?
  • Bcoz its attached to my tablet so i get email when ever someone mention me, moreover support tickets and order proces will be done tonight and also I replied even in your skype login there and check once please you asked me about upgrade and I left u link there and instructions
  • BrandonBrandon Reputation Management Pro
    I talked with Kelvin on Skype yesterday, he's processing upgrades and new accounts today. Yesterday (if you got the email), he was enhancing the recaptcha settings on the server to get better performance.
  • This new update is really great. Great improvement.
  • Spamvilla are you giving us extra days for last downtime or not?
  • Brandon yes new updates are done accuracy improvement and new updates details already sent to all clients via emails

    Regards
    Kelvin
  • edited November 2013
    Spamvilla
    My service is down sent an email through support. I did not get your email you sent out.
  • Same here.. down again lol. You said you are going to reply to our support tickets and fix any downtimes.
  • @Spamvilla , from more than 10 hours captcha is offline.
    Server IP: ends with 130:8268

  • michamicha Uk
    edited November 2013
    @Spamvilla I captcha service is not working again. I will have refund for this time, when captcha is not work?
  • I ask before for refund but spamvilla say no refund will be make. So now my spamvilla down again and i cat use it.

    Server IP => xx.xxx.xxx.130:8276
  • more than 12 hours passed and i got my service down. Again you show us that you don't give a fuck about customer support!
  • more than 60 HOURS ARE PASSED AT MY END WITH DOWNTIME.
    130:8086
    (probably time to time worked for an hour-two, than dead again.)

    When will be resolved?

  • edited November 2013
    I can't wait until something better comes along because I will switch over in heartbeat. The service has become a constant headache with the extended interruptions and there is no reason to believe it will change. 
  • edited November 2013
    @sweeppicker you can use megaocr. I am using Spamvilla and Megaocr both but i will cancel my both my spamvilla plans this month when they expire. I lose money with this downtime and it`s fucking shitty.
  • @acidut How did you purchase MegaOCR? I couldnt event create a new account on their website
  • Good thing I paid with my American Express. Chargeback incoming. I'm over 50% downtime now since my last invoice. I understand family problems and such and am sorry for your loss, but real life responsibilities should still be managed.
  • goonergooner SERLists.com
    edited November 2013
    I've been testing MegaOCR and Spamvilla over the last week.

    1 VPS with CB and MegaOCR picking up all the captchas CB can't
    1 VPS with CB and Spamvilla picking up Recaptcha

    The Spamvilla VPS gets 10 - 20% (7,000 - 14,000 in real figures) more verifications per day than MegaOCR - So despite the poor customer service Spamvilla seems to be the more effective service.
  • That Sucks Gooner.  :(  I mean thank you very much for that test but I was really hoping that were was a better solution.  Guess not...

    Hopefully someone soon will come up with another service that works.  If someone does they will deff make quite a bit of $$ as no other service out there seem to reliable. :(

  • I use paypal to make the payment. So like to know can i open dispute form on paypal to request balance refund and what should i tell them?
  • same here down again
  • Hey @Spamvilla, please delete your support ticket section and replace it with ignoring section lol

    My second order didn't get any response as usual. You said on email that you'll be back on track after all things happen to you, but why you just didn't reply your beloved customer ticket bro? Be professional please
  • down again @Kelvin, please check the support-tickets

  • I'm enough with this! I tried to open a new order @Spamvilla, after he told some reasons why he so slow while giving some support via email few days ago. I tried to build trust again with this guy, but it looks like nothing change at all. ignored the support ticket, doesn't reply the email, and my service's still pending. Will open a dispute as well. @Kelvin or @Spamvilla, please serve your customers as well as you start open the service. I believe your customers will left if you still serve them like this.
This discussion has been closed.