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Terribly Sorry about the slow reply. I did not see this ticket, someone marked it as already resolved. (We have been training new support staff and have been having.. issues..with them.)
I've reopened that ticket already, and just need you to reply with a little information to get your issue resolved.
I've also credited your account with an extra 400 threads to make up for the oversight.
Again, terribly sorry for the wait. The new staff answers most support inquiry's very quickly, but we're still seeing some mistakes like this. It's taking some time to get everyone trained up just so.