This is the first time you came to me asking for support. I reply to every email or concern helping to fix it. Why didn't you use the demo version before buying it? There is no refund because of this.
If you get 0 success for it I guess it's due the fact that the program has no access to the internet at all (blocked by firewall or anti virus). If you like, I can have a look on your system if you give me some access to it (send me an email with login details).