Error: Unable to get balance

webdevelacc · February 2016

I am getting "Error: Unable to get balance" from Deathbycaptcha. Is there anything I can do?

s4nt0s · February 2016

I just tested on my end and it worked fine checking balance for DBC. I've noticed sometimes their servers might have a temp problem where SER can't get the balance, but it usually comes back.

If you still can't get the balance and you're 100% sure your login credentials are correct then maybe something is blocking it from being able to contact DBC.

deathbycaptcha · February 2016

Hey,

Thanks for reaching out.

Everything seems to be running fine in our end. Are you using a proxy server to connect to our service? If so, please try to turn it off and see how it goes.

If you're still facing issues while checking balance, please let me know your account username through PM so we can further investigate.

Please let me know for any other question or concern.

Best Regards,

webdevelacc · February 2016

Yes, after an hour or two everything seemed to go back to normal and my balance is available again. Thanks.

antony · February 2016

SAME FOR ME SINCE TODAY....

unable to get balance....

deathbycaptcha · February 2016

Hey Anthony,

Could you contact me through PM with your account username/IP so we can investigate in our end?

Thanks.

webdevelacc · February 2016

It only happened to me that once. It is working fine all the time now if that helps.

antony · March 2016

Hello,

Working well since 2 days now....

Thank's

arc323 · March 2016

This has happened to me when using GSA and RankerX.

Sadly, I switched to from DeathbyCaptcha to DeCaptcher due to this issue happening too often. I would like to use DBC because their success rate is solid and they are cheaper.

It just seems like DBC has been only working intermittently as of late.

reegen · March 2016

Hello, any news about it? Im still facing this problem with both versions 10.59 and 10.60.

Error: Unable to get balance

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