carmenfuller I doubt it is a problem with SER tbh, in all my testing ZenDesk is one of the hardest platforms to get into for a number of reasons.
Now I have GSA PI rejects zendesk for my verification projects as I feel they are a waste of time.
There are very few Auto Accept targets out there, you may require a secondary captcha service for them in addition to GSA CB such as DBC or some form of OCR service. As there seem to be very few auto accept sites on that platform if you do get past the captcha the admin will reject spun articles resulting in a fail.
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