I tried the SERPCloud service for a couple of months but got fed up waiting for their website to respond....really slow.
So cancelled via their online form on 29th January. I received a confirmation as follows :
email is to confirm that we have received your cancellation request for the
service listed below.
will procced it within 24-48 Hours.
Thank you for using and we hope to see you again in the future."
SERPCloud use 2CheckOut as their payment processor and lo and behold, yesterday morning (over two weeks after I cancelled) there was an email from 2CheckOut that they had taken another month's subscription for SERPCloud
I emailed both Serpcloud and 2CheckOut 36 hours ago and have heard nothing from either of them. This isn't the first time that I've had problems with 2CheckOut. I always try to avoid using them whenever possible but be assured that this time I'm going to keep on hassling them both until they refund my money.
My previous bad experience with 2CheckOut was when Berman Hosting managed to fry my server. It took them 2 weeks to admit that all was lost and in the meantime 2CheckOut had taken another month's hosting charges. I never did get that money back !
Both services were advertised within the GSA SER software...perhaps @Sven
needs to choose his partners a little more carefully ?