SER new version - update fails

I am trying to update to the new version, but all attempts fail. I get error message  telling me the reason is "Error "5"

Thanks for your help

error 5 means that the program is still running in background and can not be overwritten. Try killing it with the taskmanager

Hi Sven,

I  followed your advice and checked with task manager, I deleted the running application and tried again, it makes no difference I still get the same error.

Max

make a screenshot of this error please.

Hi Sven
link to image: http://files.globalwebcom.co.uk/errormessage.jpg

Thanks
Max

@MaX

@MaX The installer is running as administrator, right?

I am not sure that I understand the question correctly, I am logged in as the primary user with the log in credentials I received after purchasing SER