I just checked and your ticket has been answered on 17th, within 48 hours upon your ticket creation. Yes, it is not our fastest response, I am sorry about, but it is the vacation period and our staff is limited.
Please check your junk/spam folders …
As a part of our continual development of the service,
another set of system performance improvements have been deployed today
to make our service even faster, smoother and reliable one!
>> Join InstantLinkIndex…
I just checked and all works fine, checked your account as well
Have you tried restarting your SER? When you do a Test in SER what it shows?
Please open a support ticket to continue communication there if you still have the issue